Privacy Policy

1. Company details

This privacy policy applies to Savendorio, an online language education platform registered in the Netherlands.

• Company name: Savendorio
• Legal form: Besloten Vennootschap (B.V.)
• Registered address: Weena 737, 3013 AP Rotterdam, Netherlands
• Email: info@savendorio.com
• Phone: +31 20 700 5555
• BTW-id: NL767985833B48
• KvK number: 73841562

2. What personal data we collect

We collect personal data that you provide directly to us, including when you use our contact form, enquire about our programmes or communicate with us by email or phone.

This data may include:

• Name and contact details (email address, phone number)
• Information about your language learning goals and current level
• Communication history with our team
• Technical data collected automatically when you visit our website (see section 8 on cookies)

3. Purpose and legal basis for processing

We process your personal data for the following purposes:

• Responding to your enquiries and providing information about our language programmes (legitimate interest / contract performance)
• Administering your participation in lessons or study groups (contract performance)
• Complying with legal obligations, including tax and accounting requirements (legal obligation)
• Improving our website and services based on anonymised usage data (legitimate interest)

We do not process your personal data for automated decision-making or profiling.

4. How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes described above. Contact enquiries are retained for a maximum of two years. Data related to active or past enrolment in our programmes is retained for seven years to comply with Dutch tax law (Belastingdienst requirements). After these periods, data is deleted or anonymised.

5. Sharing your data

We do not sell your personal data to third parties. We may share data with:

• Service providers who assist us in operating our website and delivering our services (such as hosting providers and video conferencing tools), under data processing agreements that ensure adequate protection
• Public authorities where required by law

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

6. Your rights under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to legal retention obligations.
• Right to restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@savendorio.com. We will respond within one month.

7. Complaints

If you have concerns about how we handle your personal data, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

8. Cookies

Our website uses cookies. For detailed information about which cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Liability

Savendorio takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.

10. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We recommend checking this page periodically.